How to Shop for an Item
Finding items on our website is super easy!
First, you can type what you're looking for into the search bar. It's up there , at the top of the page.
You can also use the drop down menus like "Shop by Brand" and "Shop by Character" to check out bigger sections.
How to Order
If you've ever ordered online before, Alter Ego's website works exactly like you think it would. But if you haven't, it's easy! Just find the item you want and click the available button. That will put your item in your cart and now you're ready to check out. If you want more than one item, just keep shopping and adding. Your cart is magic, it will hold everything.
Your credit card won't be charged until the item is all packed up and ready to go UNLESS there is a Non-Refundable deposit (these are rare). We'll tell you if one is required in the description and it'll count toward your item.
What are Pre-Orders?
If an item is marked Pre-Order, this means it's not currently in stock. We're waiting for it to be released by the manufacturer. The month we think the item will be out is listed next to the item – be sure to check that date before your order.
We won't charge your credit card for Pre-Order items until they're all packed up and ready to go. The only exception is a Non-Refundable Deposit. These don't happen often, but we'll be sure to point them out if we need 'em.
If you choose to pay with PayPal, the money is taken out of your Paypal account right away. We didn't make this rule, so blame Paypal. So, if you place a Pre-Order and checkout using PayPal, you'll be charged the entire amount right away. Think of it as prepaying. This way, you know it's paid for when the item arrives.
If your order has multiple Pre-Order items, we charge and ship as they come. This way, you don't have to wait for every item. If you have a few things that are arriving within the same week, we will do our best to pack 'em together and charge you less for shipping.
Please note that we have NO CONTROL over when an item is released. This is completely up to the people who make your items – we're waiting right with you! Trust us, we want them to arrive on time too.
Product Quantity Policy
Because so many of the items at Alter Ego are limited productions, we can only allow 1 of the same item per household. We want to spread the love to as many folks as possible and this gives us the chance. Please don't order more than one of an item as we'll just have to change it back.
If you have any questions about ordering, please contact us at firstname.lastname@example.org or 888-330-6198, Monday - Friday from 10am-6pm, EST.