How to Shop for an Item
Finding items on our website can be done in two different ways:
First, you can use the search field at the top of every page and type in what you are looking for.
You can also use the drop down menus on the homepage titled "Shop by Brand" and "Shop by Character" to view broader categories.
How to Order
Ordering is very easy at Alter Ego Comics. Just go to the item that you are interested in and click on the appropriate button (Pre-Order, Add to Cart, etc). This will put one of that item into your cart. If you would like to order more than one of an item, you can adjust the quantity on the checkout page.
Please note that your credit card will be Authorized for the total amount of your order once you hit Submit. This is not a charge, it is a temporary hold on your card which will drop off within 48 hours. When your order is ready to ship, you will be charged for the amount of the order.
What are Pre-Orders?
If an item is marked Pre-Order, this means that the item is not currently in stock, but we are waiting for it to be released by the manufacturer.
All pre-order items will have a general release date listed that is provided by the manufacturer. Once an item is in stock, the item will be marked as a New Arrival or In-Stock.
We will not charge your credit card for Pre-Order items until your order is ready to ship. Please note, some items do require non-refundable deposits which will be charged within 48 hours of you placing your order. This will be clearly stated in the item's description.
If you choose to pay with PayPal, the money is automatically deducted from your PayPal account. This is a PayPal policy. So, if you place a Pre-Order and checkout using PayPal, you will be charged the full amount for your order during checkout, not when the item comes in.
If your order contains multiple Pre-Order items, we will charge and ship each item as it comes in. This is to get you your items as quickly as possible. If you have multiple items on your order that are arriving within a few days of each other, we will do our best to pack and ship those items together.
Please note that all release dates are subject to change by the manufacturer. We do not make the items that we sell and have no control over whether an item is delayed.
Product Quantity Policy
We reserve the right to limit quantities at any time. In most cases, there is a limit of 2 of the same item per household. This allows us to satisfy as many customers as possible.
If you have any questions about ordering at Alter Ego Comics, please contact customer service at 888-330-6198, Monday - Friday from 10am-6pm, EST or by email at firstname.lastname@example.org.