Contact Information:

Alter Ego Comics
230 N. Main St.
Lima, OH 45801
Phone: 888.330.6198
Email: support@alteregocomics.com

AlterEgoComics.com went live in 2003 and offers new action figures, statues, busts, prop replicas and more at fair prices with the outstanding customer service.

Website customer service hours are:

Monday - Friday: 10am - 5:30pm

In 2005, the Alter Ego Comics retail store opened in Lima, Ohio, offering new comic books in addition to the items listed on our website. 

Retail store hours are:

Monday-Friday: 10am - 6pm
Saturday: 10am - 4pm

• Shipping

• Quality Control

• Payment Methods

• Do you charge sales tax?

• When am I charged for my order?

• When will I receive my order?

• Why should I pre-order?

• What do the order status terms mean?

• How are multiple shipments handled?

• Customer Rewards Points

• Product Quantity Policy

• Can I cancel an order?

• Can I return an order?

• Customs Compliance Notice and Disclaimer

Shipping policy:

• In Stock items usually ship within 3 days. The availability of each item is listed in the item description above the price.

• We reserve the right to increase shipping costs for orders that require multiple shipments, with excessive weight, are considered "oversized," or are being sent to remote areas where shipping rates are higher than normal.

• Domestic shipping options include UPS Ground (1-7 business days) or USPS Priority Mail - HI and AK residents only - (2-3 business days). All packages are insured for the purchase price. You will receive an e-mail with package tracking information once your order has been shipped.

• We are happy to ship to a variety of international locations via USPS Priority International Mail (6-10 business days). International shipping rates are based on package weight and destination country. All packages are insured for the purchase price. Please see "International Customers" below for customs and taxes information. Please note that the billing and shipping address on all international orders must be the same for us to accept your order.

• Packages that are refused at the time of arrival are subject to a 20% re-stocking fee

• International Customers: We declare the full purchase price (not including shipping) and mark items 'merchandise' on the customs declaration. Alter Ego Comics is not responsible for any taxes/tariffs/delays incurred by the customs system in your country. Any refunds are issued for the purchase price of the item(s) ordered in U.S. dollars, regardless of exchange rates.

Quality Control

All statues, busts, prop replicas and other "fragile" items are visually inspected by us when they arrive to ensure that the items have not been damaged during shipping.

Payment Methods

Alter Ego Comics is an authorized credit card merchant and currently accepts Visa, MasterCard, American Express, and Discover. All transactions on Alter Ego Comics are secure. US customers must include the CVV2 three digit number on the back of your credit card when placing an order. Orders will not be accepted without the CVV2 number. For International customers, the billing address and shipping address must match for an order to be accepted. This protects both the buyer and seller against credit card fraud.We also accept payments via PayPal. If paying via PayPal, payment must be submitted during checkout. If you do not complete the payment process via PayPal, your order will be cancelled.

If your credit card is declined or invalid, we will contact you via email. You will then have 72 hours to provide updated payment information. If payment is not received within 72 hours, your open orders will be canceled.

Click here to update your credit card information online or call 888-330-6198 to update over the phone.

Do you charge sales tax?

Ohio residents will be charged 6.5% sales tax.

When am I charged for my order?

Customers who pay via credit card, (Visa, MasterCard, American Express & Discover), will only be charged when your order is ready to ship.

Customers who choose to pay via PayPal must submit payment at the time that the order is placed.

When will I receive my order?

In Stock items usually ship within 3 business days.

Pre-ordered items may take up to 6 months to arrive in stock and ship out to you. See item desciption for release date information. Release dates are set by the product manufacturers and are subject to change.

Why should I pre-order?

Pre-ordering usually guarantees that you will receive the items in your order as soon as they are released. It also allows you to secure your items in case of a sellout, which occurs frequently in the collectibles market.

The price of an item may also increase after it is released, so pre-ordering usually means a better price.

Please note that occasionally, a manufacturer or distributor may allocate an item, which may result in Alter Ego Comics not receiving all of the products ordered. In these rare situations, your order may be cancelled and a refund issued if the order has already been paid for.

What do the order status terms mean?

QUEUED: You have successfully placed an order via AlterEgoComics.com.

PROCESSED: Your order has been reviewed for accuracy by a member of our staff.

COMPLETE: Your order has been prepared for shipping.

How are multiple shipments handled?

Items in stock are shipped once your order is received, while pre-orders do not ship until they have arrived. Pre-orders cannot be held until all of the items in your order are in stock. This allows you to receive your items in the quickest possible manner.

Customer Rewards Points

Receive 2% of your merchandise purchase back as Customer Rewards Points, which can redeemed towards future purchases. 1 point equals 1 dollar. Now it really pays to shop at Alter Ego Comics for all of your action figure and collectible needs. *You must login to Alter Ego Comics using the same username and password each time that you order to qualify for Customer Reward Points. Orders must total at least $50.01 before shipping charges to earn Customer Reward Points. Points are awarded when your order status is COMPLETE. Points may only be redeemed on future orders, not orders already in our system. Points are listed as a payment method during checkout. Customer Rewards Points expire 1 year from the date of issue. Please contact us with any questions about the Customer Rewards Points program.

Product Quantity Policy

In an effort to assure that our valued and loyal customers have an opportunity to acquire our limited edition products, Alter Ego Comics has implemented a policy limiting quantities that may be purchased to two items per person, household and/or credit card. We believe that this policy serves the interests of the true fans and collectors by assuring fair access to the limited supply of these products. Alter Ego Comics makes every effort to strictly enforce this policy. We greatly appreciate your understanding and respect for this policy.

Can I cancel an order?

Orders may be cancelled within 14 days of placing your order. After 14 days, a 10% cancellation fee will be charged on all cancelled items. Once an item is in transit to Alter Ego Comics from the manufacturer, no cancellations will be allowed. This policy only applies to pre-order items.

Can I return an order?

Your satisfaction is guaranteed at Alter Ego Comics. If you are unhappy with any purchase at Alter Ego Comics, you may return it within 7 days of the order arriving at your location for a refund of the purchase price of the merchandise. The merchandise must be in it's original, unopened package and in the same condition as it was shipped in. Shipping charges are non-refundable.

Damaged items may be returned within 7 days of receiving the item. If your order contains an item that is damaged, we will do our best to get a replacement item for you. Damaged items may only be exchanged for the same item. If a replacement is not available, a refund will be issued as store credit or back to the original payment method.

Please note that we do not consider an item damaged if the item itself is fine, but the box is not in perfect condition. We often receive items direct from manufacturers and distributors that have been packed with little or no protection, resulting in minor dents or imperfections in the packaging. We will do our best to pack your order to prevent damage during shipping, but a damaged box does not mean that your order is damaged.

You must contact Alter Ego Comics before returning an item

Customs Compliance Notice and Disclaimer

Alter Ego Comics sells a variety of museum quality reproductions of fanciful props featured in major motion pictures, television shows and comic books. These are non-functional collectibles and do not represent or imitate any existing weapons, and which comply with the applicable legal requirements related to safety marking.

These prop replicas are intended for private decorative display. To the fullest extent permitted by law, Alter Ego Comics disclaims any liability for its misuse.

Purchaser is responsible for compliance with any applicable local laws.